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Fitbit Setup Requirements

To make full use of the Fitbit products and services, you must use an account with the Fitbit app, which requires a compatible iPhone or Android device. To set up your Fitbit products and services, please review the requirements below. 


Account Requirements. Currently you must use a Fitbit account which you create by providing us with information such as your name, email address, and a password as provided in the Fitbit Privacy Policy


In 2023 we plan to launch Google accounts on Fitbit, which will enable use of Fitbit with a Google account. After the date of this launch, some uses of Fitbit will require a Google account, for example:


  • To sign up for Fitbit.
  • To activate new Fitbit devices and features released after launch of Google accounts on Fitbit.


If you have a Fitbit account, after the launch of Google accounts on Fitbit, you will have the option to move Fitbit to your Google account or to continue to use Fitbit with your Fitbit account for as long as it is supported. Support of Fitbit accounts will continue until at least the beginning of 2025. After support of Fitbit accounts ends, a Google account will be required to use Fitbit. Click here for more information and updates as we move closer to our 2023 launch date.


Fitbit App Compatibility Requirements. The Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems:


  • Apple iOS 15 and higher  
  • Android 9 or higher
  • See additional tips for Android phones and tablets.


Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:


  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.


See these guidelines for more information about setting up Fitbit products and services.